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Plan your next journey with confidence. Whether you’re dreaming of a luxury escape, organising group travel, or creating a personalised itinerary, we’re here to assist every step of the way.
Our team is ready to answer your questions, discuss your travel goals, and help you design an unforgettable experience tailored just for you.
The below Terms and Conditions apply to any booking made with Global Travel by Design and contain important information about your legal rights and obligations. Please ensure that prior to making any booking you have read and understood these Terms and Conditions.
References to “we”, “us” and “our” in these Terms and Conditions relate to Global Travel by Design and its employees. References to “you” and “your” relate to the customer making the booking and all travellers included in that booking. Global Travel by Design relies on the person making the booking to act on behalf of all travellers on the booking, and that person (or persons) will also be bound by these conditions. References to “booking” relate to the travel plans and arrangements that have been made with us.
Any booking made with Global Travel by Design will be bound by these Terms and Conditions, no matter how the booking is made (including but not limited to by phone, email, in person, or online).
By booking with Global Travel by Design, you agree to, acknowledge and understand these Terms and Conditions. These Terms and Conditions apply to all bookings and travel assistance provided by Global Travel by Design.
Global Travel by Design acts on behalf of other service providers (including but not limited to airlines, cruise lines, hotels, tour operators, car hire providers, rail and coach operators, as well as wholesalers), who each have their own set of terms and conditions in addition to those of Global Travel by Design. It is your responsibility to understand the service providers’ terms and conditions in addition to ours.
Global Travel by Design does not own, operate, manage or control the travel services or travel products provided by these third-party service providers.
Global Travel by Design is committed to safeguarding your personal information and managing it in accordance with the Privacy Act 1988 and applicable data protection laws.
By providing your personal information, you consent to Global Travel by Design collecting, storing, using and disclosing this information for the purposes of arranging, managing and fulfilling your travel services.
Your information may be shared with travel service providers, including those located overseas, for the purpose of booking, amending or managing your arrangements. You acknowledge that Global Travel by Design is not responsible for how those third parties handle your information.
You may request access, updates or removal of your stored information at any time.
Please carefully check all the details in your itinerary (including names, dates, destinations, times and services) and advise our team promptly if anything is incorrect or not as required.
If errors are not brought to our attention prior to travel or outside of the applicable penalty-free period with the relevant supplier, the itinerary will be deemed correct and accepted by the traveller.
Any costs incurred to correct itinerary items after this time (including change fees, fare or rate differences, or penalties) will be the responsibility of the traveller.
All pricing provided by Global Travel by Design is subject to availability and may change at any time until a deposit is paid and the booking is confirmed.
Travel pricing is dynamic and may be updated by suppliers without notice. Dynamic pricing is a flexible pricing model used throughout the travel industry where prices change in real time based on supply, demand, availability and external factors (such as seasonality, special events, fuel prices or exchange rates). This means the cost of flights, hotels, tours, cruises and travel packages can increase or decrease at any moment.
Pricing is only guaranteed once:
Failure to meet payment deadlines may result in automatic cancellation of your arrangements by the supplier. In some instances, advance payment may be required before confirmation can be obtained. If advance payment is made and the service is subsequently unavailable, a refund of that payment will be issued to you.
If the service is confirmed, any such payment becomes non-refundable and is subject to the fare, rate and cancellation conditions of the relevant supplier and these Terms and Conditions.
Once a booking has been deposited and/or paid in full, any amendments or cancellations may attract fees charged by airlines, wholesalers and other third-party providers.
Please be aware that these fees vary between suppliers and can be substantial, particularly when changes are made close to departure or after travel has commenced. Some airlines and operators may also charge for no-shows and may cancel any onward or return flight or service reservations.
It is your responsibility to notify your consultant as soon as possible if you wish to change or cancel any part of your booking.
Global Travel by Design reserves the right to charge its own service fee in addition to any fees or charges applied by the third-party operators or suppliers.
Global Travel by Design offers a range of travel products and services that may be advertised through digital, print, email, social media or partner channels. We take care to ensure all promotional content is accurate at the time of publication.
However, due to human error, supplier changes or circumstances beyond our control, inaccuracies may occasionally occur. When necessary, we reserve the right to issue corrections, clarifications or retractions to amend previously published information.
We are committed to transparency and will publish applicable notices promptly.
Any current corrections or updates will appear below. (If none are listed, no active notices apply.)
You are responsible for ensuring that your passport, visas and travel documentation meet the entry, exit and transit requirements of all countries you visit.
Most countries require passports to have at least 6 months’ validity beyond your return date to Australia.
Requirements may vary, and it is your responsibility to verify this via smartraveller.gov.au or relevant consulates.
Global Travel by Design assumes all travellers hold a valid Australian passport unless advised otherwise. We accept no responsibility for:
Please note that on arrival at your hotel, a security bond may be pre-authorised (frozen) on your credit or debit card for incidentals. The amount and conditions of this pre-authorisation are at the discretion of the hotel and may depend on the length of your stay and the property’s policies. Any incidentals charged to your room will generally be deducted from this amount, and further pre-authorisations may be taken if you exceed the original amount.
The length of time that the pre-authorisation remains on your card depends on your bank and may be up to 28 days or longer. If the freeze remains on your card beyond this time, please contact the hotel or your bank directly for assistance.
Please also note that a city tax, resort fee or similar local charge may be payable on arrival at your accommodation. This fee is often mandatory and must be paid directly to the property. It generally cannot be paid in advance and is not included in the hotel rates pre-paid to Global Travel by Design, unless expressly stated otherwise.
Each hotel or accommodation provider has its own terms and conditions. Cancellations, amendments or failures to arrive (no-shows) after payment may result in fees from either the hotel or the wholesaler. These fees vary between suppliers and are determined by their own policies.
We recommend that you complete your airline’s online check-in as soon as it opens for your flight (usually within 24–48 hours of departure, depending on the airline). You will be required to provide your passport details and contact information.
Although online check-in is not compulsory for every airline, it is a useful safety net to ensure you have the most up-to-date flight information and any schedule changes reflected in your booking. It is your responsibility to monitor your flight times and reconfirm them directly with the airline prior to departure.
Global Travel by Design aims to deliver high-quality travel services and customer service. Feedback, including complaints, is important to our ongoing growth and development.
We pride ourselves on the service we provide, including how we handle complaints. Our goal is to resolve complaints in a timely, fair and consistent manner, with outcomes that are as mutually acceptable as possible.
If you are dissatisfied with any travel service provided by Global Travel by Design, please contact us in one of the following ways:
For quality assurance, when a complaint is submitted Global Travel by Design will record your name, contact details, booking information, and details of your complaint. This may include, but is not limited to, the causes and facts of the complaint, the actions taken to resolve it, and the final outcome.
All complaints are taken seriously and, in most instances, will be acknowledged on the same day. However, we may take up to three (3) business days to acknowledge your complaint, depending on individual circumstances.
If an investigation is necessary, within 15 business days of receiving your complaint we will:
We will notify you of our findings and either assist you to escalate your complaint (if required) or close the complaint where an outcome has been reached.
Global Travel by Design will always endeavour to resolve complaints at the first point of contact. Where this is not possible, we will undertake a more detailed investigation and provide you with our findings. If a suitable outcome still cannot be reached, we will record the details and provide information on how you can further escalate your complaint.
Should you wish to direct any complaints to ATAS at any time, they can be contacted as follows:
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